Self-Help Resources

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Southern California Telephone Company’s customer service team is staffed with local Sothern California knowledgeable telecom professionals who are tasked with a “one call resolution.” Our goal is to solve every incoming customer service call within our first contact with you. We pride ourselves on providing superior service to our clients!

 

Southern California Telephone Company provides its customer service agents with tools and support to reduce the frustration of sitting on hold. Our average hold time is less than 45 seconds per call! You will not be passed from department to department to get resolutions to your challenges. 

 

As part of our commitment to quality of service, we have metrics in place that create visibility and accountability throughout our organization when you call Southern California Telephone Company. We review these metrics weekly with a focus on better serving our customer's experience. 

Below please find some Self-Help Resources that you may find useful for solving trouble issues.

MOST COMMON SERVICE ISSUES

SCTC Aire-Networks Internet Service Issue - Internet Down or Intermittent Service

Sometimes service issues can be solved with simple trouble shooting. Please complete the following steps to see if they will resolve the service issue.

Telephone Service Issues - Cannot Make Long Distance Calls

Sometimes service issues can be solved with simple trouble shooting. Please complete the following steps to see if they will resolve the service issue.

Telephone Service Issues - No Dial Tone

Sometimes service issues can be solved with simple trouble shooting. Please complete the following steps to see if they will resolve the service issue.

Telephone Service Issues - Static on the line

Sometimes service issues can be solved with simple trouble shooting. Please complete the following steps to see if they will resolve the service issue.

Telephone Service Issues - Trouble Making or Receiving Calls

Sometimes service issues can be solved with simple trouble shooting. Please complete the following steps to see if they will resolve the service issue.