LOCAL CUSTOMER SERVICE
Southern California Telephone Company’s customer service team is staffed with knowledgeable, tenured telecom professionals who are tasked with a “one call resolution.” Our goal is to solve every incoming customer service call within our first contact with you. Additionally, we do not outsource our customer service. Our customer service team is comprised of dedicated staff members, all of whom live in Southern California. We are well-known for providing superior service to our clients, which is something we are very proud of!
Southern California Telephone Company provides its customer service agents with the finest tools and support possible in order to reduce the frustration of sitting on hold. Our average hold time is less than 45 seconds per call! You will not be passed from department to department to get resolutions to your challenges.
As part of our commitment to quality of service, we have metrics in place that create visibility and accountability throughout our organization when you call Southern California Telephone Company. We review these metrics weekly and discuss every issue, every account, and every customer experience. With this attention to detail, we focus consistently on the opportunity to better serve you!