VOICEMAIL

 

Q: How do I access my voicemail?

​

A: If you are accessing the voicemail from home, you will dial *100 and then if prompted enter your four-digit pin code. If calling from an outside line you will dial your voicemail access number, it will prompt you for your ten-digit telephone number and then your four-digit pin code.

 

Q: I do not remember my pin code, how do I reset it?

​

A: Please contact Customer Service at 1-800-840-6673 so we can place an order to reset it.

 

BILLING

 

Q: I want to pay online, how do I set up an online account?

​

A: Please contact Customer Service at 1-800-840-6673 to set up your account, you will be asked to provide a username and password in order to create your account. Then visit the SCTC home page and pay via the yellow Online Billing button on the top right corner.

 

Q: I would like my payment to come out automatically, how do I set up autopay?

​

A: Please contact Customer Service at 1-800-840-6673 and we can set up autopay with a credit card or debit card.

 

Q: I do not want a paper bill; do you have any other options?

​

A: We can set up your account for email billing please contact our Customer Service department at 1-800-840-6673.

 

Q: I would like to make a payment, what are my options?

A: We can take a payment over the phone with a debit or credit card, you can set up an online account and pay online or we can set you up on autopay. Please contact our office at 1-800-840-6673.

​

​

Q: I want to make an international call; can I do that?

A: Yes, your rate will be dependent on your calling plan but you can dial direct by dialing 011 then the two-digit country code, the two-digit city code and then the seven or ten digit phone number.

 

Q: My service is down, how do I report it?

A: Please contact our Customer Service Department M-F 7a-9p Sat 8a-5p and Sun 8a-9p at 1-800-840-6673 or email customerservice@socaltelephone.com. Any after hours service issues please contact us at 1-877-591-9010.

 

Q: I have a billing questions, can someone help me?

​

A: Please contact our Customer Service Department at 1-800-840-6673 or email customerservice@socaltelephone.com.